Return Policy

We would like our customers to be 100% satisfied with their orders. If for any reason you are not happy with your order, you may return it within 14 days from the day the order shipped for a full refund minus our shipping cost for the order and banking fees.

You can return any item for a refund, within 14 days of receiving your original order.

You need to complete the online return procedure on the website by logging in, using the email address and an order number, then follow further instructions.

We offer no exchange before sending your article of merchandise back to us, please make sure that all of the following conditions have been correctly satisfied.

Please send us an email explaining the reason for the return before shipping back the merchandise.


The article you wish to return:

- can be sent back to us only after you have completed and submitted the online return form available on the site;

- must be unused, unworn, unwashed and not damaged or altered;

- all tags must be attached and any accompanying materials must be included;

- must be returned complete of all of its parts and accessories;

- must be sent in its original packaging (hangers included);

- return items must be shipped back to us within 14 days of the date of delivery.


All goods will be inspected on return. We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. You will be contacted if your request for an exchange cannot be accepted due to your failure to fulfill the aforementioned conditions.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way. Please note that we would not be responsible for lost packages.


Please note, all returns are made at your own cost. 

We suggest making your return using reliable and trackable shipping methods.


Items purchased online must be returned to the address below:

FLYING SOLO
Attn: ANASTASIIA IVANOVA
224 Mulberry Street
New York, NY 10012

Exchange

If you would like a different size, item or color, please contact us at customer@anastasiiaivanova.com. Exchanges are processed individually. Please note that the shipping cost for returns is at your own expense.


Refund

Please allow 7 business days to inspect and process your return. We will send a confirmation email once the return is complete.

Refunds will be processed back to your original form of payment. Please note that depending on your credit card company, it may take 5 to 7 business days until the credit is applied to your account.


If you paid by credit card, refund times will depend on the credit or debit card company’s policies.

We normally issue a correspondent refund within 10 business days upon the day when the return is received and processed in the warehouse. If you haven't received your reimbursement after the 10-days period is over upon the acceptance of your return back in stock, please contact us as soon as possible. We will sort the matter out.

If you paid by PayPal, refunds will be credited to your PayPal account and will be visible immediately.

Have a question?

Call us at: 1 (855) 544-6400
Or send us an email

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Address

434 WEST BROADWAY
New York, NY 10012